Privacy Policy

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This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.
We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In operating our website we may collect and process the following data about you:

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.

Information provided to us when you communicate with us for any reason.

Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

To provide you with information requested from us, relating to our products or services.  To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

To meet our contractual commitments to you.

To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

Storing Your Personal Data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who works for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

Where we sell any or all of our business and/or our assets to a third party. Where we are legally required to disclose your information.To assist fraud protection and minimise credit risk.

To enable the manufacture, fulfilment and delivery of orders

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access To Information
You have the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested.  Should you wish to receive details that we hold about you please contact us using the contact details above.

Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy.  Please do not hesitate to contact us

Delivery Information

UK Mainland

Most stock items are delivered within 1 - 3 working days.  Please note that all deliveries will require a signature.

     Order Value                 Delivery Charge

     Up to £49.99 (+vat)         £9.95 Special offer for on-line orders - £4.95

     £50.00 (+vat) or over      £9.95 Special offer for on-line orders - Free

If your order is very urgent we can usually arrange a guaranteed next working day delivery subject to a £12 delivery surcharge, please telephone us on 0845 226 7800 to check stock availability. (Next working day orders placed at the weekend will be despatched on Monday)

Scottish Highlands, Northern Ireland, UK Offshore Islands and Isle of Man

Deliveries to these regions take 3 - 5 working days and are subject to a £9.95 delivery surcharge.

EU & Channel Islands

Delivery is subject to a £24.95 surcharge, however this is estimated and we will contact you once we receive your order if the delivery charge will be different. Should you not be happy with any amendment to the delivery charge we will refund your order in full.

Worldwide

Please contact us for delivery charges.

Prices quoted exclude VAT.

Premier Mats Triple Guarantee

1. Lowest Prices - Guaranteed!

We constantly check our competitors prices and believe our prices are the lowest you will find.

In the unlikely event that you find a competitor offering an identical product at a lower price than ours please call us on 0845 226 7800 and we will be pleased to beat our competitors price.

You can also be confident when you purchase from us, that should you then find the identical product cheaper elsewhere within 7 days of purchase we will refund the difference.

2. Total Satisfaction - Guaranteed!

We want you to be totally happy with your purchase which is why we offer our no quibble satisfaction guarantee. If for any reason you are unhappy with your purchase simply email us to request a returns number and return your unused purchase to us within 14 days. We will happily refund the purchase price. (Return carriage is the responsibility of the purchaser. Excludes custom made / cut products.)
 

3. Superb Quality - Guaranteed!

All of our mats come with a minimum of a 1 year guarantee. Should a manufacturing defect become apparent within the guarantee period, simply request a returns number and return the mat to us. Upon receipt of the defective product we will despatch a brand new replacement for you.
 

Guarantees applicable to goods purchased and  used within the United Kingdom and Northern Ireland. Full T’s & C’s

Sample Request

Contact Information

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